Refund Policy

Every Steller plan starts with a 14-day free trial. No payment information is collected during the trial. You can explore the full platform, run reports, and benchmark your city at no cost. If you cancel before the trial ends, nothing is charged.

The 14-day trial is free. No charge is applied during the trial. If you cancel during the trial, no payment is due.

You may cancel at any time. Cancellation takes effect at the end of the current billing period. You retain access until then. We do not provide prorated refunds for partial months.

If you cancel an annual subscription within 14 days of a renewal charge, you may request a full refund of that renewal charge by emailing [email protected]. After 14 days, annual subscriptions are non-refundable; you retain access until the end of the annual period.

If Steller experiences a service outage exceeding 4 hours in a calendar month, affected customers may request a prorated credit for that month. Credits are applied to future invoices and are not paid out as refunds.

Email [email protected] with your account email and the reason. We will respond within 3 business days.

You can view your plan, update billing details, or cancel at any time from account settings. No phone call required.